2017 DS Skytrust - Business SA Design for Export Awards
Celebrating
South Australia's
Design-led
Exporters
Celebrating
South Australia's
Design-led
Exporters
Celebrating
South Australia's
Design-led
Exporters
Celebrating
South Australia's
Design-led
Exporters
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AWARDS > 2017 Gallery
2017 SHORTLIST
SKYTRUST OHS SOFTWARE
QHSE INTEGRATED SOLUTIONS
Category
PRODUCT DESIGN
DIGITAL - SOFTWARE
Design
QHSE INTEGRATED SOLUTIONS
Skytrust is a cloud based integrated management system providing a holistic integrated management approach to an organisation’s compliance and due diligence across all aspects of business. The user-friendly tools assist with risk management, safety, quality, environment, inductions, assets and plant management. Skytrust delivers a real time dashboard providing trending performance indicators promoting important business decisions to increase efficiency and productivity.
Skytrust is designed to directly align to ISO9001, ISO14001, OSHAS18001 and ISO31000, this approach proven successful in any industry sector.
Skytrust has a sound understanding of our customers’ needs and motivations. Our product provides an efficient solution for business needing to improve on their productivity, efficiencies and meet regulatory and best practice standards. One such client is Bedford Industries. The customers’ requirements are to make their compliance activities easier. Using technology, we make the entry easier using apps and processes that are more efficient than paper, dash-boarding of indicators automated, reminders and alerts triggered when items are missed.
We offer a 3 month, no obligation trial that’s set up within 48 hours. The design of the application works for any business and we are confident we can improve the compliance process and prove an instant return so they continue with the monthly subscription following their trial. Skytrust’s active customer and market immersion strategies successfully achieves customer engagement by connecting with the customer, building the relationship during the lead up to the sale and then being very much a part of the customer’s journey after the sale. We also encourage feedback through our suggestion portal to make improvements to the product and have outstanding customer service personnel who assist customers when they encounter problems.
Skytrust assists businesses to run more efficiently and to identify and manage all their business risks minimising impact on the business. It allows the business to change the way it does things by integrating management systems into one platform that can be accessed anywhere and assists in reducing compliance costs to release capital and to reinvest in business growth. Some of key features appealing to the market: automation, standardisation of processes; increasing process efficiency; performance measures; risk mitigation and compliance; ISO conformance. Business receives a higher return by greater commitment to regulatory standards and reduced costs of compliance as risks are mitigated with no surprises.
The product is very intuitive and provides simple workflow processes allowing the user to work methodically through the functionalities and further enhanced due to simple, clear designs of each page and structured application. The design feature visually provides clarity in the display of information, easily navigates the user through the application providing a simple workflow process.
Incident reporting guides the user, based on the check box outcomes of the incident bringing in fields that are relevant making the entry quicker and meeting the Standard. The philosophy is it must be faster than paper!
Client testimonials support the benefits of Skytrust
Skytrust has been designed so that its easy use improves employee engagement, efficiency and productivity as they can be more involved in day to day business functions with less time being wasted by the employees. One of the key design criteria is keeping the structure of the functions simple.
The key workflow processes built into the product allows for progression of activities. Business is able to identify at any time the performance of the business through the real time dashboards and reporting functions and to make decisions which can lead to growth.
Users can initially be provided with limited access to slowly introduce them to the functions. As they become accustomed to its use they can expand their usability and more advanced application of the functions.
One such client, Local Government, is rolling out Skytrust to all SA councils. Part of this rollout includes implementation of one module only and once this is accomplished, steadily bringing in other functions. This method allows for users to become familiar with the product and to experience is functionality in stages.
Skytrust takes its security very seriously. The security of our software and our client’s confidential information is our top priority. We apply all relevant legislative requirements of the Australian Privacy Principles always.
As part of our best practice we have a constant focus on the security of our Skytrust software and engage HackLabs to conduct a penetration tests to test our security protocols. The scope of these tests verify the security of the software with both simulated DDoS, brute force login attacks, as well as testing against other security standards including OWASP, CREST and other known security vulnerabilities. The results of our recent test confirmed no high risk or critical risk vulnerabilities were present.
In addition to the security protocols within the web application we also only host our application in Australia within ASIO Tier 4, ISO 27001 certified data centres for both the primary and recovery servers.
Skytrust also uses Incapsula providing protection for web application security, DDoS mitigation, content caching, application delivery, load balancing and failover services. Skytrust has a limit of login attempts before a User is temporarily suspended. including password encryption to SHA 2, with all traffic on our secure socket layer SSL using high grade 256-bit encryption, further enhancing security protocols.
As a cloud based software program, Skytrust provides significant daily efficiencies for the end user. The significant reduction of paperwork is the most obvious efficiency along with the elimination of having to purchase and maintain infrastructure in the form of servers. Other efficiencies include increased productivity by employees due to eliminating duplication of processes. The automation of many processes within the product provides greater capability for the business to significantly streamline their internal processes and enforce accountability in their roles to ensure that key activities are not missed or ignored. The escalation of events to management ensures the productive and efficient running of the business. The action management function ensures that any non-conformances in the business are closely monitored and actioned.
A core Environmental module within Skytrust helps business assess their environmental impact. Its design alignment to AS 14001 helps companies to minimise the harmful effect to the environment. This in turn increases energy efficiencies and reduces the carbon footprint for business. The introduction of the App and QR Codes also minimises the impact on the environment by reducing the amount of paperwork required on site by workers, whether it is on the warehouse floor or at a construction site.
Skytrust provides a user-friendly navigational experience and significantly improves usability and efficiency in a business. This is evidenced by the pre-population of key fields limiting the amount of free text entry and minimising errors in information that is being recorded. It is a product that constantly evolves and enhances its functions. As it is aligned to key Standards (Australian and International), legislation and industry standards, Skytrust is regularly reviewed and updated. This is achieved by our professionally qualified staff who have significant experience in the various legislative frameworks and Standards. We are also able to draw on the experience of industry professionals to ensure we keep up to date with trends and needs of industry. Skytrust is designed to be a high-quality consumer product. We pride ourselves on the product and especially our pricing point. Pricing is based on the size of the business as a monthly subscription, thereby accommodating all sizes of business. We offer a very competitive price and provide a product that constantly enhances business efficiencies and growth for the customer with no extra hidden costs during the subscription
Skytrust constantly evolves with new ideas and technology. The introduction of the QR Codes has opened a wider application of the product for our customers across a broader sector of industries. This was also evidenced with the development of the App. The application for customers was extensive and a key selling point was the ability to use 2 key components of the platform offline. This initiative increased our market reach for businesses that worked in remote areas. While it is not a world first the type of collaboration with our Skytrust community is evident in our Skylog in which clients suggest great ideas and we develop this innovation and add the tool for the entire user base at no additional cost. In 2015 we provided 135 free enhancements, in 2016 we provided 106 free enhancements which constantly improve the application, user experience and keep the application innovative and cutting edge.
We believe our product provides excellent value for money for the end user. This is achieved through the ability to automate processes, increase process efficiencies, assign accountability to key personnel, mitigating risks and improving compliance and ensuring information and continuity is not lost if an employee leaves. There any many more functions within Skytrust which streamline the business processes. The features of the design and ever evolving design has enabled a successful return on investment on the design. This can be attested by the growth of the company over the past 18 months and the securing of a substantial partnership with the Local Government Risk Services department (a part of the SA Local Government Association) who were seeking a product which would assist them in monitoring their client's performance so as to maintain licence conditions for Self-Insurance. Skytrust met the requirements they were seeking to fulfil this licence. Skytrust met the requirements they were seeking to fulfil this licence.
Our export growth which is an enormous opportunity to grow what we have achieved in Australia with clients in almost every imaginable industry. Over the last three years while dollar figures are fairly modest, being a low cost subscription model, has grown 27.5% from FY 2016 to $30k FY 2017 our reach and opportunity rapidly growing with our software currently used in numerous countries.
