2017 SHORTLIST
QHSE INTEGRATED SOLUTIONS
Category
DESIGN STRATEGY
DIGITAL - SOFTWARE
Design
QHSE INTEGRATED SOLUTIONS
About
QHSE Integrated Solutions (Skytrust) is a SaaS company providing a cloud based integrated management system for businesses to manage compliance and due diligence. Skytrust offers user-friendly tools for risk management, safety, quality, environment, inductions and asset management. Real time dashboards provide trending performance indicators.
Clarity of Purpose and Context
Skytrust’s market is naturally broad due to the diversity and technical capability of the product offered. Our company strategy aligns with the need of our market sectors and we aim to provide a product that will assist business in meeting compliance and increasing their efficiencies and productivity. Opportunities for clients to provide suggestions to enhance the product offers a vast array of opportunities. In 2016 Skytrust implemented 106 enhancements.
We have developed a unique team environment that empowers employees to be dedicated in their roles and promote participation in contributing to the development and growth of the business. This is promoted through fortnightly development meetings with all employees contributing to the vision and company strategy. Low staff turnover has established an opportunity for staff to understand the company vision, the product and opportunities for growth through innovation and refinement of the product.
The overall company strategy aligns closely with our business model and our product. Our aim is to provide a product which simplifies business processes, assists in compliance being met and in return provides a revenue and opportunity for growth. Skytrust as a product has successfully achieved this over the last 11 years and continues to go beyond the original strategy and business model as we grow
Customer and Market Immersion
Skytrust has an experienced management team which brings a diverse range of skills and knowledge to the organisation. The success of Skytrust to date has been because of a grounded understanding of our customers’ needs and motivations. Working in a compliance framework requires streamlined processes for that business to be efficient, productive and compliant. We develop a very strong relationship with our customers and other key stakeholders within our customer industry sector. Such an example is a partnership agreement we have entered with Lawson Risk Management, Local Government Association, Civil Contractors Association and Master Plumbers Association. This provides a strong connection between these stakeholders and their industry clients. These partnerships in turn provide opportunities for engaging with industry and developing and refining further our value proposition.
Disruption
Skytrust constantly evolves and responds to the changing needs of our customers. Our Skylog supports our claim to the huge number of enhancements that have been added to the benefit of our entire client base. Some achievements over the past few years include the introduction of QR Codes to provide information to employees in the field, development of an electronic sign-in register, Safe Work Method Statements to improve site safety, Impacts and Aspects register to minimise companies footprint on the environment. Developments include a benchmarking tool for industry classifications, this has successfully been implemented innovating how all State Councils report, with Skytrust automating this and providing statistical information as a benchmarking tool. This also shows evidence of a disruptive business model in which Skytrust was rapidly implemented across South Australian councils with currently 80% adoption this calander year. The model funded by the insurer lowering their risk, providing tools to improve safety and reporting of councils to allow Local Government Risk Services to offer full funding of the implementation to each council. Skytrust has a R&D focus and looks to constantly improve the product in line with legislative changes and meeting processes that will provide compliance and more efficient processes for business.
Design Leadership
Skytrust displays a strong design leadership ethos, promoted by the Managing Director and flowing down through the Management team and the Program Developers. There is a consistent and strong drive to consistently review and innovate the product. Regular development meetings with all staff enables opportunities to not only identify issues, review existing design and develop innovative concepts. This is evident from Skytrust’s every evolving enhancements on a monthly basis by our ability to turn current challenges all businesses face into a simpler process.This partnership with all our clients creates a mutually beneficial community, in which they suggest some incredible ideas which we can cherry pick, we develop it to suit our entire user base and it also improves our product. This innovation partnership is why our product offers so many efficiencies within a business and ensures our clients continue subscribing.
Business Model
Our business model is based on an instant return on investment for a client. We are able to do this by setting up a full 3 month no obligation trial to show how well our Skytrust software works and simplifies compliance processes. The business model also shifts our sales effort into more deployment effort and allows us to rapidly deploy a potential client on a trial. The client experiences the significant benefits of Skytrust and the decision to continue with a simple monthly subscription is quite an easy choice. The no lock in contract approach demonstrates how well this works and the value all our clients receive from our product. Our recurring revenue stream allows us to focus on our growth, innovation and expansion into new markets.
Sustainability
As a small business which supplies a cloud based product there is no physical product. Therefore, our impact on the environment is mainly from the running of our office. Operationally we ensure that we minimise the amount of printing of documents and rely purely on emails and storing of data and documents on our own Skytrust platform. We ensure recycling of all paper and waste product and where possible ensure energy efficient products are used. Sustainability is also reflected in our client’s business. Skytrust reduces paper consumption and also reduces the carbon footprint due to reduction of infrastructure requirements. Our product also offers an environmental module which allows us to influence organisations by providing easier tools to allow companies to record their Environmental Aspects and their impact and look at ways of continually improving that for the benefit of all.
Commerciality
Skytrust promotes a very healthy design culture not only with the product and its services but also within the company. Our office environment is unique and inspirational. As a previous Art Gallery for 40 years prior, we have maintained this throughout. This provides an amazing working environment and is also a very inviting space for our customers promoting creativity and a design culture. Our design culture is entrenched in our daily activities and all employees participate in the design process. This has enabled Skytrust to constantly evolve and add value not only for our customers using the product, but in providing opportunities to expand our market and exporting to new markets. The complexity of the functions with Skytrust has evolved over the years, this makes the product unique amongst our competitors who in most cases have limited functions. Over the last few years we have grown our export market by 27.5%. The most recent acquisitions have been New Zealand and Iraq.